Shipping & Tax Policy
Welcome to Up2Stream Store! We ship to any country and try our best to give you faster shipping and a satisfactory online shopping experience! Following are the terms and conditions that constitute our Tax Policy.
Tax and VAT
All our prices have excluded any VAT and tax. Our website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*We pay the sales tax, if applicable.
*We declare the lower value in the custom if no specific requirement.
*If you are a business buyer and need a commercial invoice from us, you can contact us at info@Up2Stream.net.
*If you have any special inquiries, please feel free to contact us at info@Up2Stream.net. We are willing to hear from you!
Delivery and Shipping Process
We will try our best to ship your order in 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Package normally be shipped on the same day before 4 PM if all items are in stock. You will receive another notification when your order has shipped and get the tracking details in the mail.
We have a local delivery service in the United States (warehouse in US West and US East) Europe (Czech) Others will be shipping from our Asia warehouse (Shenzhen).
Due to the weather around the world, occasionally there will be delivery delays, please understand!
Local Delivery
For the customers from the United States and Europe, we have a faster local delivery service. (Customer from Canada can choose ship from united states)
Following is our delivery method:
| Location | Destination | Delivery Method |
| New Jersey, USACalifornia, USA | United States、Canada | USPS、UPS、DHL、FEDEX |
| Prague, Czech Republic | Europe | DHL、GLS |
| Shenzhen, China | Worldwide | 4PX, Aramex， DHL |
Free Shipping & International Shipping
Free shipping：
The free shipping is mainly distributed in US and some parts of Europe.
Canada、Switzerland、、Finland、Sweden、Cyprus shipping is only $8.8, and for the rest of the world, shipping is also $8.8.
Best of all, shipping is free on purchases over $90!
Following is our delivery time and cost:
| Locations | Estimated delivery time | Shipping Cost |
| United States | 1-5 days | Free |
| Germany | ||
| Belgium | ||
| Denmark | ||
| Luxembourg | ||
| Slovakia | ||
| Czech Republic | ||
| Hungary | ||
| Austria | ||
| Netherlands | ||
| France | ||
| Ireland | ||
| Italy | ||
| Poland | ||
| Slovenia | ||
| Spain | ||
| Latvia | ||
| Lithuania | ||
| Bulgaria | ||
| Estonia | ||
| Greece | ||
| Monaco | ||
| Portugal | ||
| Romania | ||
| Croatia | ||
| San Marino | ||
| United Kingdom | ||
| Australia | 5-15days | |
| New Zealand | ||
| Thailand | ||
| Singapore | ||
| Philippines | ||
| Vietnam | ||
| Saudi Arabia | ||
| India | 7-18days | |
| South AfricaUnited | ||
| Arab Emirates | ||
| Taiwan | 1-5days | |
| China | ||
| Hong Kong | ||
| Macau | ||
| Canada | 5-15days | $8.8Purchase over $90 is FREE |
| Switzerland | 5-10days | |
| Finland | ||
| Japan | ||
| Malaysia | ||
| Sweden | ||
| South Korea | ||
| Indonesia | ||
| Cyprus | ||
| Norway | 5-20days | |
| Malta | $15Purchase over $90 is FREE | |
| Andorra | ||
| Iceland | ||
| Liechtenstein | ||
| Macedonia | ||
| Ukraine | ||
| Vatican | ||
| Kazakhstan | ||
| Turkey | ||
| Other |
*Accessories purchased separately are not included in free shipping.
*Remote addresses are not included in free shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@Up2Stream.net with your name and order number, and we will look into it for you.
Get your tracking by following:
| Shipping From | Tracking URL |
| US warehouse(Located in California, USA) | https://www.usps.com/manage/orhttps://www.17track.net/en |
| EU warehouse(Located in Prague, Czech Republic) | http://track.4px.com/#/orhttps://www.17track.net/en |
| Asia Warehouse(Located in Shenzhen, China) | http://track.4px.com/#/ orhttps://www.17track.net/en |
| Express Shipping |
https://www.dhl.com/en/express/tracking. https://www.ups.com/track?loc=en_US&requester=ST/ |
Shipping to P.O. boxes or APO/FPO addresses
Our website does not support ships to addresses within the APO/FPO/DPO addresses. Please offer door to door address.
Refunds, returns, and exchanges
If you want to claim a warranty or FREE return on our website, please refer to our Return Policy or Warranty Policy.
If you have any further questions, please don't hesitate to contact us at info@Up2Stream.net.