Warranty

Any products from Up2Stream are coming with 1 year warranty since the customer received the order from our website.

what circumstances can you apply for a replacement?

  1. Material shortage or product function problem
  2. Accessories are missing or damaged

 How to claim you warranty?

  1. Send a mail to info@Up2Stream.net
  2. Attach your order number and reasons why you claim the warranty.
  3. We will check your case ASAP and reply in 2 work days.

What you need to provide？

  1. Provide the order number when purchasing
  2. Provide a description of the problem and take photos or videos of the problem if possible
  3. Communicate with the online customer service staff to find a solution and confirm whether to exchange the product.

 Solutions

  1. Send a replacement for broken part
  2. Send a new replacement

 Warranty Exception

1.Products broken or misused by customer.

2.Products warranty period expired .

3.Physical damage (falling, liquid splashing, etc.)

4.Overload burnout caused by user selection of non-recommended power supply/load

Any question？ Contact us